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CRUCIAL CONFRONTATIONS --- TOOLS FOR RESOLVING BROKEN
PROMISES, VIOLATED EXPECTATIONS, AND BAD BEHAVIOR
by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler. McGraw-Hill, 2005

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FORWARD (pxiii-xvi)

ACKNOWLEDGMENTS (xviii-xv)

PART 1 --- WORK ON ME FIRST (p23-80)


1) Work on me first (p23-54)

2) Master my stories (p55-80)


PART 2 --- CONFRONT WITH SAFETY (p81-198)


3) Describe the gap (p83-112)

4) Make it motivating (p115-144)

5) Make it easy (p145-170)

6) Stay focused and flexible (p171-198)


PART 3 --- MOVE TO ACTION (p199-200


7) Agree on a plan and follow up (p201-216)

8) Put it all together (p217-230)

9) The twelve "Yeah-Buts" (p231-252)


APPENDIX A --- Where do you stand? (p253-257)

APPENDIX B --- Six-Source Diagnostic Questions (p258-261)

APPENDIX C --- When things go right (p262-268)

APPENDIX D --- Discussion questions for reading groups (p269-270)

NOTES (p271-272)

INDEX (p273-284)

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Return to Essay-Set #6: Focus on Your Creative Success Strategy

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