CREATING EXCELLENCE --- MANAGING CORPORATE CULTURE, STRATEGY, & CHANGE IN THE NEW AGE
by Craig R. Hickman & Michael A. Silva. Nightingale-Conant Corporation, 1984
    HOW YOU CAN USE THIS GUIDE (p1)

    1) AN OVERVIEW (p2-4)

      [1] Foundation skills = INSIGHT (strategic thinking) + SENSITIVITY (culture building)

      [2] Adaptive skills = VERSATILITY (strategic thinking) + FOCUS (culture building)

      [3] Integrative skills = VISION (strategic thinking) + PATIENCE (culture building)

        SCORE =???

    2) BECOMING A STRATEGIC THINKER --- Strategic/thinking viewpoints (p4-5)

      [1] Satisfying customer needs (p4)

      [2] Sustaining competitive advantage (p4)

      [3] Capitalizing on organizational strengths (p5)

    3) BECOMING A CULTURE BUILDER --- Culture Awareness Checklist (p6-9)

      [1] Commitment to a common purpose (6-7)

      [2] Competence to deliver superior performance (p7-8)

      [3] Consistency in perpetuating commitment and competence (p8-9)

      SCORE = ???

    4) MATCHING STRATEGY AND CULTURE (p10-14)

      [1] Strategy-Culture "matching grid" (p10)

      [2] Bank president's strategy-culture matching grid (p10-11)

      SCORE = ???

    5) CREATIVE INSIGHT --- Asking the right questions (p11-14)

      [1] Managerial insight self-examination (p11-12)

      SCORE = ???

      [2] Common types of conceptual frameworks (p12-14)

      [3] Competitive interaction matrix (p14)

    6) SENSITIVITY --- Doing unto others (p15-17)

      [1] Managerial sensitivity self-examination (p15-16)

      SCORE = ???

      [2] Sensitivity chart --- including ratings of levels of sensitivity (p17)

    7) VISION --- Creating the future (p18-19)

      [1] Managerial vision self-examination (p18-19)

      SCORE = ???

      [2] Scenerio effectiveness test (p19-20)

    8) VERSATILITY --- Anticipating change (p20-21)

      [3] Managerial versatility self-examination (p20-21)

      SCORE = ???

      [4] Life cycle of change charts (p21)

    9) FOCUS --- Implementing change (p22-23)

      [1] Managerial focus self-evaluation (p22-23)

      SCORE = ???

    10) PATIENCE --- Living in the long term (p24)

      [1] Managerial patience self-examination (p24)

      SCORE = ???

Return to Thinking Skill-Set #1: Your Smart Self-Creation Thinking Skills