INTUITION AT WORK --- WHY DEVELOPING YOUR GUT INSTINCTS
WILL MAKE YOU BETER AT WHAT YOU DO by Gary Klein. Currency/Doubleday, 2002
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ACKNOWLEDGMENTS (pxi-xiii)

PREFACE (pxv-xxiii)

    Intuition is defined as the way you translate your experience into action! Your "experience" lets you recognize what is going on --- or how you make judgments --- and how to "react" --- or how you make decisions!

    This definition of intuition is a very simple concept to understand, but it is often a difficult skill to acquire in practice! (pxvii)

          [1] Magical intuition (p)

          [2] Muscular intuition (p)

      The three goals of this book are:

        (1) Ways to build intuition --- chapters 1-4

        (2) Ways to apply it --- chapters 5-11

        (3) Ways to safeguard it --- chapters 12-16

          [3] Senior executives (p)

          [4] New hires (p)

FORWARD (p11-13)

SECTION 1 --- INTUITION --- WAYS TO BUILD IT (p1-76)

    1) A case study of intuition (p)

    2) Where do our hunches come from? (p)

    3) Intuition skills training --- speeding up your learning curve (p)

    4) Using analysis to support our intuitions (p)

SECTION 2 --- INTUITION --- WAYS TO APPLY IT (p77-190)

    5) How to make tough choices (p)

    6) How to spot problems before they get out of hand (p)

    7) How to manage uncertainty (p

    8) How to size up situations (p)

    9) Getting creative --- how to go beyond brainstorming (p)

    10) How to improvise and adapt plans (p)

    11) Molding your intuition --- a case study (p)

SECTION 3 --- INTUITION --- WAYS TO SAFEGUARD IT (p191-278)

    12) Executive intent --- how to communicate your intuitions (p)

    13) Coaching others to develop strong intuitions (p)

    14) Overcoming the problems with metrics (p)

    15) Smart technology can make us stupid (p)

    16) Becoming intuitive decision makers (p)

NOTES (p279-304)

INDEX (p305-311)

ABOUT THE AUTHOR(p312)

Gary Klein has been called a "fearless thinker" who had the courage to bet his career on the hunch that people have grossly underestimated the power of gut instinct! Klein is the founder, chairman, and chief scientist of Klein Associates research comopany that studies how people us experience to make decisions and perform tasks in the context of uncertainty, time pressure, conflicting goals, and change.

DECISION GAMES

EXAMPLES

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