WHEN GENERATIONS COLLIDE --- WHO THEY ARE, WHY THEY CLASH, HOW TO SOLVE THE GENERATIONAL PUZZLE AT WORK
by Lynne C. Lancaster and David Stillman. HarperBusiness, 2002
    ACKNOWLEDGMENTS (pvii-xii)

    FORWARD (xvii-xix)

    INTRODUCTION --- HOW THIS BOOK CAME TO BE (pxxi-xxv)

      SECTION 1 --- WHO ARE THE GENERATIONS AND WHY DO THEY COLLIDE (p1-47)

        1) Generational turbulence (p3-9)

          The widening "generation gap" at work

        2) From WW II to the World Wide Web (p10-35)

          [1] Traditionalists,

          [2] Baby boomers,

          [3] Generation Xers, and

          [4] Millennials at work
        3) The tie-dyed preppy (p36-41)

          On the cusp between two "Generations"

        4) Race, religion, gender --- what next? (p42-47)

          Generational differences --- the newest form of diversity

      SECTION 2 --- PUTTING THE GENERATIONS TO WORK (p49-148)

        5) What do you want to be when you grow up? (p51-69)

          Mapping the career paths of the "Generations"

        6) From a gold clock to founders' stock (p70-96)

          Rewarding the "Generations"

        7) Scoring a perfect "10" on the balance beam (p97-121)

          What "balance" means to the "Generations"

        8) Sitting on a porch swing drinking Metamucil? (p122-140)

          How the "Generations" are redefining retirement

        9) Is fun really the "F-word"? (p141-148)

          The dirt on "fun" at work

      SECTION 3 --- RECRUITING THE GENERATIONS (p149-234)

        10) Finders keepers (p151-162)

          How the rules of the recruiting game have changed

        11) Why would anyone want to work for you? (p163-179)

          Creating employee "value propositions" for the "Generations"

        12) Ready, aim, hire! (p180-198)

          Putting "value propositions" to work

        13) Diamonds in the rough (p199-214)

          Finding new "Generations" of employees

        14) Here's your boss and benefits --- there's the bathroom (p215-234)

          Orientation programs and the "Generations"

      SECTION 4 --- RATAINING AND MANAGING THE GENERATIONS (p235-327)

        15) The solid oak door has become a revolving one (p237-252)

          Retaining the "Generations"

        16) Is no news really good news? (p253-274)

          Giving and receiving feedback

        17) The school bell is ringing more loudly than ever (p275-297)

          Training the "Generations"

        18) "I once diapered somebody who's now my boss's age" (p297-307)

          When "Generation X" is the manager

        19) Minding your generational "Ps and Qs" (p308-318)

          Language, etiquette, and the "Generations"

        20) Connecting over the Kung Pao (p319-327)

          How the "Generations" are reinventing diversity

      SECTION 5 --- WHERE DO WE GO FROM HERE? (p329-335)

        21) Are we there yet? (p331-335)

          The future of the "Generations" at work

      BIBLIOGRAPHY (p337-338)

      INDEX (p339-352)

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