101 WAYS TO IMPROVE YOUR COMMUNICATION SKILLS INSTANTLY
by Jo Condrill and Bennie Bough. Goalmines, 1998
PART 1 --- COMMUNICATION (p1-39)
1) Speaking (p1-7)
Think before you talk!
2) Techniques (p8-26)
Reduce jargon and ask for feedback!
3) Listening (p27-31)
Focus on the speaker and concentrate on the message!
4) Speaking and listening (p32-39)
Ask questions and use mind-mapping!
PART 2 --- SPEAKING AND WRITING (p40-65)
5) Key points (p40-59)
(1) Write a purpose statement
(2) Use an outline
(3) Transfer negative emotions to paper
(4) Get to the point quickly
(5) Explain abstract words
(6) Use absolutes and generalities sparingly
(7) Ask for what you want
(8) Use active verbs
(9) Use gender neutral language
(10) Cite source of statistical data
(11) Illustrate with personal examples
(12) Express emotion
(13) Keep it simple
(14) Paint verbal pictures
(15) Be concise
(16) Support statements with details
(17) Watch semantics
(18) Quote authorities
(19) Consult experts
(20) Suppress emotion
6) Writing (p60-65)
Keep a journal and take notes and use short sentences and communicate online!
PART 3 --- GENERAL TIPS (p66-101)
7) Reading (p66-69)
Read a lot and keep up with the news and read inspirational things and use the Internet!
8) Nonverbal Communication (p70-76)
Give nonverbal cues and smile and touch and shake hands properly!
9) Attitude (p77-90)
Intend to improve and visualize and be flexible and likeable and truthful and empathize!
10) Behavioral (91-97)
Laugh and recognize manipulative behavior and avoid words that hurt and be tactful!
11) Miscellaneous (p98-101)
Understand the importance of timing and present a good personal image!
ABOUT THE AUTHORS (p102-105)
FOR FURTHER READING (p106-107)
INDEX (p108-111)
Return to Skill-Set #4: Your Smart Self-Talk Communication Skills
Return to Skill-Set #5: Your Smart Self-Mapping Note-Taking Skills
Return to: Time/Energy Category Abstracts